Refund policy

Wholesale & OEM Return Policy

As a professional B2B manufacturer, we maintain strict quality control. Our return policy is designed to protect both the supplier and the buyer in large-scale transactions.

1. Custom (OEM) Products

All private label or custom-manufactured products are non-returnable and non-refundable once production has commenced, as these items are built specifically to your brand specifications.

2. Quality Claims & Inspection

Upon receipt of your bulk order, you have 7 business days to inspect the goods. If you identify a manufacturing defect or a discrepancy in quantity/style:

• Please provide high-resolution photos and video evidence to your account manager.
• Validated quality issues will be resolved through either a credit balance toward your next order or replacement units in the next shipment.

3. Damage During Transit

While we pack every bulk order with industrial-strength protection, damage during international transit can occur. Please report any shipping damage immediately so we can file a claim with the carrier on your behalf.

4. Cancellations

Standard wholesale orders can be canceled within 24 hours of payment. After this window, processing costs may apply.